Late-industrial sawmill customers

Power Quality Solutions for Industrial Customers

Introduction of New Technologies to Competing Industrial Customers

M by several examples from industry, such as the introduction of a biotechnology-based process innovation in nylon manufacturing, we consider a technology provider that develops and introduces innovations to a market of industrial customers—original equipment manufacturers (OEMs). The technology employed by these OEMs determines the performance quality of the end product they manufacture, which...

Dependence and trust between suppliers and industrial customers

Suppliers have experienced unexpected consequences for their businesses due to changing situations for their important customers. Such events may also occur at short notice, at least when it comes to necessary and radical decisions. Often suppliers are not aware of the full extent of these events until it is too late for them to take countermeasures, i.e. develop appropriate strategies. With in...

Power Quality Issues, Impacts, and Mitigation for Industrial Customers

Evaluating customers’ satisfaction in the industrial company with uncertainty

In this paper, the evaluation of customers’satisfaction is investigated by using group decision making method under uncertainty. Here, we have used the Zadeh’s fuzzy concept to model and measure the satisfaction. For this purpose, we have firstly applied the Delphi method with fuzzy Likert scales. Then, the fuzzy ELECTRE technique was used in order to ordering the index and questionnaires. For ...